Artificial intelligence is no longer an experiment in the American workplace: it’s the new normal. From retail to finance, healthcare to logistics, AI tools are transforming how companies operate. But while the tools are rolling out rapidly, training for the people expected to use them isn’t catching up. That growing disconnect is becoming one of the most overlooked risks in the AI revolution.According to the Forbes Research 2025 CxO Growth Survey, 93% of US companies plan to increase their AI investments over the next two years. More than half (56%) are boosting their AI budgets by over 16%, making it one of the top two technology investment areas, alongside cybersecurity.Yet only 49% of CHROs say their organisations are currently prioritising training in AI and data analysis. Even among companies with the most aggressive AI spending plans, that number only reaches 57%. And in the technology sector, where one might expect AI preparedness to be strongest, only 38% of HR leaders say AI training is a top priority.
The tools are ready, but are the people?
AI tools are already reshaping business operations. Sixty-nine percent of executives say AI agents are transforming automation, allowing teams to shift focus to more strategic work. But strategic outcomes depend on human capability: and that’s where many companies are falling short.Without proper training, employees may lack the confidence or knowledge to use AI tools effectively. That leads to underutilisation, inefficient processes, and in some cases, failed implementations. The promise of AI often goes unrealised not because the technology is flawed, but because the people using it aren’t equipped to do so.
Why companies are leaving training behind
Speed is a big factor. In the rush to implement AI tools and stay ahead of competitors, training is often deprioritised. There’s also a common assumption that younger, digitally fluent employees will adapt on their own. But AI literacy is more than familiarity — it involves understanding how algorithms work, interpreting outputs, and knowing when to override or escalate decisions made by machines.In many companies, training is ad hoc or reactive. Employees are handed new tools and left to “figure it out.” That might work for simple software updates. But with AI reshaping job roles, workflows, and decision-making, a more structured approach is needed.
The human cost of falling behind
When training lags behind tech, the consequences can ripple across the organisation. Employees may feel overwhelmed or anxious, unsure how to integrate new tools into their existing workflows. Teams may resist adoption entirely, especially if they fear job displacement. And without the skills to question or verify AI outputs, mistakes can slip through — potentially damaging operations or customer trust.The more AI becomes embedded in core business functions, the more critical it is that human users are brought along for the ride. Otherwise, the very systems designed to increase productivity could end up stalling it.
Closing the gap before it widens
The AI revolution in the US is moving fast, but it’s not too late to bridge the readiness gap. Companies that pause to train, upskill, and engage their workforce may ultimately move faster and more successfully than those who rush to deploy without preparation.As AI continues to expand into 93% of US workplaces, the question isn’t whether people can keep up. It’s whether companies will give them the tools, time, and training to do so.TOI Education is on WhatsApp now. Follow us here.
